Changelog
What's new
Alerts, invoicing, tickets and security improvements across the platform
✨ New features for security and operations: Create tickets from Desk, view and download attachments, change priority from the detail pane, bulk acknowledge/resolve alerts, and access fleet filters on the devices list. Hardware-bind vault to TPM with in-app dialogs, authenticated named-pipe IPC on Windows, and enforce Require Approval on remote-access paths.
✨ Billing improvements: Per-client currency and VAT treatment for EU clients, dunning email controls with Direct Debit suppression, payment-received emails, tenant-editable email templates, and globally-unique company names. Monthly license share now drops annual fields from subscriptions.
✨ Admin and integration updates: VooDoo SMS integration for UK MSPs (BYO API key), per-client add-ons with module scoping and guided baseline, sync install packages and endpoints when add-ons change, and CC/BCC fields that search client contacts.
🐛 Important fixes: Tray supervisor now keeps the tray alive with heartbeat health reporting, task results no longer silently dropped fleet-wide, IPC payloads properly handled, ticket event SMS no longer crashes on missing contact data, and Documents page works as a read-only shared-client view. Policy-aware updates-needed counts, patch posture with 30-day staleness horizon, and JSON-RPC error handling all improved.
Major overhaul of live features, notifications, and mailbox management
✨ Completely redesigned notifications and automation rules with real-time updates — live toast alerts when customers reply, live active-alert counts, live @mention toasts, and live list updates across tickets, agents and alerts with a pause toggle that resets when you leave the page.
✨ New mailbox management — connect and manage Microsoft 365 mailboxes directly from the app, route outbound mail through them, and automatically file ingested emails to DealtWith.
✨ Enhanced ticket and alert handling — one ticket per alert incident with auto-resolve on clear, multi-select filters with default saved views, and the ability to delete or mark any ticket as spam.
✨ AI improvements — platform-local embeddings for draft replies on both BYOK providers, and new "Improve with AI" feature to proofread and professionalise your replies.
🐛 Fixed scroll, styling, and editor bugs across lists and forms, plus numerous backend issues with user defaults, email templates, automation rule classification, and real-time configuration.